Ticket open.Agent on it.
Tickets for IT, defects and tasks with status, priority and deadline. An AI agent can take over a ticket, you approve the result.
In short: Ticket system in XOS: tickets with status, priority and category, comments, deadlines, assignment to an AI agent and approval by a human.
As of November 12, 2026 · ProzessXManage requests and incidents as tickets, with an agent in the ticket.
What this module handles for you.
Tickets with status and priority
Title, description, priority from low to critical, category such as bug, feature, infrastructure or security, and status from open to closed.
Comments and screenshots
Discussion and history stay on the ticket. When you create it, you can attach up to three screenshots.
Deadlines at a glance
A deadline on the ticket flags overdue cases. This works well for defects with a fix deadline, for example.
Hand a ticket to an agent
Assign a ticket to an AI agent. XOS starts a chat session for it, and you write to the agent directly on the ticket.
Approval by a human
When the agent is done, the ticket goes to review. Only your approval closes it.
Link more sessions
Chat sessions can be attached to a ticket and detached again, so the context stays together.
From ticket to approval.
An example of an IT incident.
In chat, too: in the chat you can have tickets created without opening the interface.
Frequently asked questions.
Does the agent keep working without me?
Only your approval closes a ticket. The agent can set it to review, but it cannot close it.
See the Ticket System in your daily work.
Book a consultation.
Together we look at your processes and show you what XOS can take over. 60 minutes, free and without obligation.
- Choose a timeOpen slots in the calendar, by video call or phone.
- Prefer to talk now?+49 7452 6051953Give us a call, we also answer questions without an appointment.