One place.All knowledge.
The knowledge base consists of knowledge areas with folders and clear permissions.
In short: The knowledge base in XOS: knowledge areas with folders and readers, approval by curators, import from Google Drive and Microsoft 365, search in the chat.
As of November 12, 2026 · ProzessXStore company knowledge, approve it and use it in the chat.
What this module handles for you.
Knowledge areas with readers
An admin creates areas and decides who can read them: the whole company, departments, individual people or teams.
Folders with their own permissions
Within an area, you create folders as deep as you like.
Approval by curators
Anyone who submits knowledge sends a suggestion to the area's curators. They approve it or reject it with a reason, and you see the status under My requests.
Files with versions and preview
Files are stored as originals in the area, with version history, preview and download. Curators rename, move and remove entries.
Import from Google Drive and Microsoft 365
You search files from Google Drive, OneDrive and SharePoint in full text and import them.
Traceable and easy to clean up
Submissions, approvals and rejections are recorded in the area's log. Curators can permanently delete an entire knowledge area, and this cannot be undone.
From suggestion to chat knowledge.
An example of how a file becomes company knowledge.
In chat, too: the agent lists your knowledge areas and submits a file or text as a suggestion. XOS always asks for your confirmation first.
Related modules.
Frequently asked questions.
Who sees what?
Only those listed as readers of the area or folder. The chat filters the same way: results from areas you cannot read do not appear.
Can I remove content again?
Yes. Curators remove individual entries, and an entire knowledge area can be permanently deleted.
See the knowledge base in your daily work.
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