---
title: Ticket System with AI in XOS | XOS
description: Ticket system in XOS: tickets with status, priority and category, comments, deadlines, assignment to an AI agent and approval by a human.
url: https://xos.prozessx.com/en/modules/tickets/
---

# Ticket open. Agent on it.

Tickets for IT, defects and tasks with status, priority and deadline. An AI agent can take over a ticket, you approve the result.

[Book a demo →](https://xos.prozessx.com/en/book-a-demo/)[Sign up](https://xos.prozessx.com/signup)

In short: Ticket system in XOS: tickets with status, priority and category, comments, deadlines, assignment to an AI agent and approval by a human.

As of November 12, 2026 · ProzessX

Hand the ticket to the agent, check the result, and only your approval closes it. Sample view, simplified.

Projects

## Manage requests and incidents as tickets, with an agent in the ticket.

Included In every plan, no extra booking

[Book a demo →](https://xos.prozessx.com/en/book-a-demo/)[All prices](https://xos.prozessx.com/en/pricing/)

## What this module handles for you.

01

### Tickets with status and priority

Title, description, priority from low to critical, category such as bug, feature, infrastructure or security, and status from open to closed.

02

### Comments and screenshots

Discussion and history stay on the ticket. When you create it, you can attach up to three screenshots.

03

### Deadlines at a glance

A deadline on the ticket flags overdue cases. This works well for defects with a fix deadline, for example.

04

### Hand a ticket to an agent

Assign a ticket to an AI agent. XOS starts a chat session for it, and you write to the agent directly on the ticket.

05

### Approval by a human

When the agent is done, the ticket goes to review. Only your approval closes it.

06

### Link more sessions

Chat sessions can be attached to a ticket and detached again, so the context stays together.

Sample process

### From ticket to approval.

An example of an IT incident.

Create a ticket with description and priority

Assign an agent, the session starts

Write with the agent on the ticket

The agent reports done, the ticket moves to review

Check the result and approve

In chat, too: in the chat you can have tickets created without opening the interface.

## Related modules.

[WorkplacesOne workspace for files, team and agents.](https://xos.prozessx.com/en/modules/workplaces/)[TasksCapture tasks, assign them and create them from emails.](https://xos.prozessx.com/en/modules/todo/)[Project PlanningProjects, tasks on a Kanban board, budget and time booking.](https://xos.prozessx.com/en/modules/project-planning/)

## Frequently asked questions.

Does the agent keep working without me?

Only your approval closes a ticket. The agent can set it to review, but it cannot close it.

## See the Ticket System in your daily work.

[Book a demo →](https://xos.prozessx.com/en/book-a-demo/)[Sign up](https://xos.prozessx.com/signup)