---
title: Telephony with AI in XOS | XOS
description: Telephony in XOS: calls from the CRM, call list with log, callbacks for missed calls and call transcription with consent. Only with the CRM.
url: https://xos.prozessx.com/en/modules/telephony/
---

# One click. One call.

Call contacts directly from XOS, with your phone app or your phone system. The call lands in the CRM with a note.

[Book a demo →](https://xos.prozessx.com/en/book-a-demo/)[Sign up](https://xos.prozessx.com/signup)

In short: Telephony in XOS: calls from the CRM, call list with log, callbacks for missed calls and call transcription with consent. Only with the CRM.

As of November 12, 2026 · ProzessX

Choose a contact, the call is running, the note lands in the CRM. Sample view, simplified.

Communication

## Call customers from the CRM and log the call right away.

In the Telephony package €39.99 per seat per month, only available as a complete package

Requirement Only together with the CRM

Everything €249 per seat per month, all modules

Requirement Only together with the CRM

[Book a demo →](https://xos.prozessx.com/en/book-a-demo/)[All prices](https://xos.prozessx.com/en/pricing/)

## What this module handles for you.

01

### Find a contact and call

In the dialer, you search CRM contacts and colleagues by name or number and start the call with one click.

02

### Connect your phone system

Optionally, under Setup you configure a FRITZ!Box for the call list and dialing, or a SIP account for the phone in your browser.

03

### Call list with log to the CRM

Incoming, outgoing and missed calls are in one list. Numbers are matched to the CRM contact, and you save a note and the outcome on the call.

04

### Callbacks for missed calls

Every missed call creates a callback entry. The team marks it as contacted or done.

05

### Call transcription with consent

You switch on transcription per call and confirm a mandatory checkbox to do so. At the end, a summary with the transcript is added to the CRM note. Raw audio is not stored.

06

### Call colleagues internally in the browser

Internally, you call colleagues directly in the browser, without a phone system.

Sample process

### From call to note in the CRM.

An example of how an outgoing call runs through XOS.

Search for the contact in the dialer

Start the call with one click

If needed, switch on transcription with consent

After the call, save the outcome and a note

Summary and log are in the CRM contact

## Related modules.

[CRMContacts, companies and deals in one place, always up to date.](https://xos.prozessx.com/en/modules/crm/)[MeetingsConference calls in the browser, with minutes afterwards.](https://xos.prozessx.com/en/modules/meetings/)

## Frequently asked questions.

Do I need a specific phone system?

No. The basis is the phone app on your computer via a tel link. Connecting a phone system is optional.

Are calls recorded automatically?

No. Transcription is only available per call and only after explicit confirmation. Getting the consent of the other party remains your responsibility.

## See Telephony in your daily work.

[Book a demo →](https://xos.prozessx.com/en/book-a-demo/)[Sign up](https://xos.prozessx.com/signup)