--- title: Known limitations & contact | Help | XOS description: In the chat, you have an agent create presentations, Word documents, Excel spreadsheets and PDFs for you. They land directly in your Workplace. url: https://xos.prozessx.com/en/help/limitations-contact/ --- [Help](https://xos.prozessx.com/en/help/) / Support & status All topics Getting started [What is XOS](https://xos.prozessx.com/en/help/what-is-xos/)[Login & initial setup](https://xos.prozessx.com/en/help/sign-in-setup/)[Layout & navigation](https://xos.prozessx.com/en/help/layout-navigation/) Chat & agents [Chat & sessions](https://xos.prozessx.com/en/help/chat-sessions/)[Model choice, dictation & canvas](https://xos.prozessx.com/en/help/chat-tools/)[Plan mode, web & deep research](https://xos.prozessx.com/en/help/plan-research/)[Agents, supervisor & specialists](https://xos.prozessx.com/en/help/agents-supervisor/)[Confirmations for critical actions](https://xos.prozessx.com/en/help/confirmations/) Automation [Building workflows](https://xos.prozessx.com/en/help/workflows/) Connectors [Connect connectors](https://xos.prozessx.com/en/help/connecting-connectors/)[Permissions & approvals](https://xos.prozessx.com/en/help/connector-permissions/)[Available connectors](https://xos.prozessx.com/en/help/connector-list/)[Connect external assistants](https://xos.prozessx.com/en/help/external-assistants/) Workspace & files [Knowledge base](https://xos.prozessx.com/en/help/knowledge-base/)[Workplaces](https://xos.prozessx.com/en/help/workplaces/)[Create documents (PPTX, Word, PDF)](https://xos.prozessx.com/en/help/documents/) Communication & tasks [Inbox](https://xos.prozessx.com/en/help/inbox/)[Activity & history](https://xos.prozessx.com/en/help/activity/)[Team chat](https://xos.prozessx.com/en/help/team-chat/)[Meetings](https://xos.prozessx.com/en/help/meetings/)[Tickets](https://xos.prozessx.com/en/help/tickets/)[Social Media](https://xos.prozessx.com/en/help/social-media/) Daily Work [Tasks](https://xos.prozessx.com/en/help/tasks/)[Projects](https://xos.prozessx.com/en/help/projects/)[Emails](https://xos.prozessx.com/en/help/emails/)[Telephony](https://xos.prozessx.com/en/help/telephony/) Merchandise management (ERP) [Overview](https://xos.prozessx.com/en/help/erp-overview/) CRM & sales [CRM](https://xos.prozessx.com/en/help/crm/)[Sales Hub](https://xos.prozessx.com/en/help/sales-hub/) HR & marketing [HR Hub](https://xos.prozessx.com/en/help/hr-hub/)[Marketing Hub](https://xos.prozessx.com/en/help/marketing-hub/) Account & team [Profile & password](https://xos.prozessx.com/en/help/profile-password/)[Invite & manage your team](https://xos.prozessx.com/en/help/manage-team/)[Organization & settings](https://xos.prozessx.com/en/help/organization/)[Usage, plans & billing](https://xos.prozessx.com/en/help/usage-billing/) FAQ [Frequently asked questions (FAQ)](https://xos.prozessx.com/en/help/faq/) Support & status [Known limitations & contact](https://xos.prozessx.com/en/help/limitations-contact/) # Known limitations & contact ## Documents with a custom layout In the [chat](https://xos.prozessx.com/workspace/chat), you have an agent create presentations, Word documents, Excel spreadsheets and PDFs for you. They land directly in your Workplace. Standard layouts use fixed templates. If you need a highly custom layout, describe it in your own words. Limitation: custom-built files are available as pptx, docx and xlsx, but not as PDF. PDFs are created from the fixed template, which happens automatically. More on this: [Documents](https://xos.prozessx.com/en/help/documents/). ## Self sign-up You set up a new organization yourself via [sign-up](https://xos.prozessx.com/signup). You don't need activation or a preliminary call. - Sign up with email and password, or with Google or Microsoft . - Go through the seven steps: sign-in, profile, plan selection, areas and modules, company data, payment method, completion. - Once you're done, your organization is created and you can log in right away. You can try XOS free for 7 days with the Pro plan and the code XOSLAUNCH , which you redeem during sign-up. You add your payment method in the payment method step of the sign-up. After the 7 days, the paid subscription starts. If you cancel before then in the settings or under Subscription and plans (Abo und Tarife), there are no costs and your data is kept. After your first login, XOS walks you briefly through setting up your workspace: connections to your systems, personal details and basic settings. More on this: [Login and setup](https://xos.prozessx.com/en/help/sign-in-setup/). ## Contact Do you have a question, a problem or miss a feature? Reach out to your contact person at ProzessX or write to [info@prozessx.com](mailto:info@prozessx.com). - Questions about using XOS or individual modules - Adding modules or areas, changing a seat's plan - Setting up new users or a new organization - Errors or unexpected behavior Response time depends on the seat's plan: Pro responds within 2 business days, Max within 1 business day. Beginner has no guaranteed response time. AI support and the knowledge base help here. [BackFrequently asked questions (FAQ)](https://xos.prozessx.com/en/help/faq/) On this page [Documents with a custom layout](#erweiterte-dokumente)[Self sign-up](#registrierung-self-service)[Contact](#kontakt)