--- title: XOS FAQ: pricing, data, rollout | XOS description: Answers to the most common questions about XOS: what it costs, where data is stored, how long the rollout takes, certifications, agents and chat. url: https://xos.prozessx.com/en/faq/ --- # Frequently asked questions. Short answers in one place. More about the product is in the Help Center. [Book a demo →](https://xos.prozessx.com/en/book-a-demo/)[Sign up](https://xos.prozessx.com/signup) In short: Answers to the most common questions about XOS: what it costs, where data is stored, how long the rollout takes, certifications, agents and chat. As of November 12, 2026 · ProzessX ## General. Do we have to replace our existing systems? No. Contacts and companies from your CRM are mirrored to XOS every night, matched and without duplicates. Your CRM stays in use, and XOS becomes the layer above it. Which systems qualify is something we clarify in the intro call, including whether your version provides the necessary interface. What does XOS cost? €29.99 (Beginner), €49.99 (Pro) or €99.99 (Max) per seat per month. You add business areas and individual modules per seat, from €4.99. You only pay for what you book. Workflows are included from the Pro plan, with no separate monthly add-on fee. With the calculator under Resources you can work out your own bill. Where is our data processed? Your company data is stored in the EU, in a dedicated database per customer instead of shared tables. For the AI models: before every call there is a personal data check, attachments included. If a message contains personal data, it is automatically sent to a model processing in the EU by default, even if a different one is selected. Administrators can switch this check off. It is pattern-based and does not catch every detail. Non-European models can be blocked company-wide. How long does the rollout take? Set up, connect, get to work. Getting started takes days, not quarters, and there is no consulting phase before you see the first benefit. How far it goes beyond that depends on how many existing systems you want to connect. Is XOS ISO 27001 certified? No, not yet. Preparation is underway. We would rather tell you up front than halfway through: if a certificate is a requirement for you, for example due to group policy or audit obligations, we'll sort that out before the project starts. Available today are EU processing on request, a personal data check before every call, a data processing agreement, a deletion policy and a dedicated database per customer. Who is XOS for? For companies with roughly 10 to 250 employees: big enough for real processes, small enough to still change them. Open to every industry, whether you're just getting started or already run everything. ## Pricing. What does XOS really cost in the end? The plan per seat (€29.99 / €49.99 / €99.99) plus the modules you add. You only pay for what you book. Workflows are included from the Pro plan, with no separate monthly add-on fee. Usage beyond the included AI credits is billed based on consumption. What happens when the AI credits run out? If you turn on the Extra usage option, work continues and the additional usage is billed based on consumption. Without this option, AI usage stops at the limit until the next billing period. If you permanently need more AI, extra usage is usually cheaper than switching plans. Can different people have different plans? Yes. The plan is tied to the seat, not to the organization. Someone who works with AI a lot every day gets Max, someone who only drops in occasionally gets Beginner. Modules are booked per seat as well. What is included in storage? Everything stored permanently: sessions, Workplaces, databases, files, chat attachments, generated documents. Beginner comes with the base quota per seat, Pro with twice that, Max with five times as much, and the quotas of all seats add up across the organization. Deliberately limited: XOS is a work platform, not a replacement for Google Drive or SharePoint. What is the difference between Workplaces and organization knowledge? A Workplace is your personal workspace for files and projects, in every plan. Organization knowledge is the shared knowledge of your organization that the chat draws on. It is included from the Pro plan. Is there a minimum term? No. You can cancel monthly. With annual billing you get two months free and commit for the full year. Enterprise runs on an individual contract. Why can ERP or CRM only be booked as a complete package? A single accounting module without documents, invoices and company data cannot be used on its own. The modules work hand in hand, which is why they come as a package. ## Trust and data. Is XOS ISO 27001 certified? No, not yet. Preparation is underway. If a certificate is a requirement for you, for example due to group policy or audit obligations, we'll sort that out before the project starts. Do all AI models run in the EU? Not all of them, and we say so openly. What matters is the check beforehand: if personal data is involved, the message is automatically sent to a model processing in the EU by default. In addition, non-European models can be blocked company-wide. How do I prove how AI is used? Through the activity log with timestamp, person who triggered it, tool, risk rating and result. This supports the transparency obligation of the EU AI Act. Where can I see the subprocessors? In the data processing agreement (DPA), which you can view at /avv/. Is there a public status page? No. We do not claim any availability figures here that we cannot back up publicly. We are happy to answer questions about it in a conversation. Who do I ask about data protection? Write to info@prozessx.com or book a demo. We clarify data processing, the deletion policy and model choice before the project. ## Chat. How can I try the chat? You do not need a credit card to get started. To try it: 7 days of Pro free with the code XOSLAUNCH, redeemed when you sign up. You add your payment method when you sign up. After the 7 days, the paid subscription starts. If you cancel before then, there are no costs. ## Agents. What do workflows cost? Workflows are included from the Pro plan, with no separate monthly add-on fee. How can I try it? To try it: 7 days of Pro free with the code XOSLAUNCH, redeemed when you sign up. You add your payment method when you sign up. After the 7 days, the paid subscription starts. If you cancel before then, there are no costs. ## Didn't find your question? Ask the assistant or book an appointment. [Book a demo →](https://xos.prozessx.com/en/book-a-demo/)[Sign up](https://xos.prozessx.com/signup)